Terms and Conditions

Please read the following terms and conditions before purchasing any of our tours. By purchasing a tour from us you are confirming that you have read and agreed to the terms and conditions herein. If you are purchasing a tour from us for a third party, you are accepting them on the third party’s behalf.

Our terms and conditions are subject to change at any time. Make sure you have read the terms and conditions of booking.

RATES

The price of our tours is quoted in USD (United States Dollars) and VND (Vietnamese Dong). Please check with us upon your booking as depending on the season, promotions and special offers may take place.

DEPOSIT

We require a deposit of 30% of the total cost of your tour with us in order to reserve your accommodation. We accept payment by credit card, bank transfer, Western Union Global Transfer, and Paypal for the booking deposit.

BOOKING CONFIRMATION

We will contact you directly by phone or email within 48 hours to confirm your booking with us.

A booking Confirmation Letter will be sent via email once the full payment is made.

PAYMENT POLICY

We require the full payment for your accommodation in advanced. You can pay the full amount for your tour either online or at our office by cash or card. We are not responsible for any bank transaction fees that may incur while making a payment to us. If you have booked less than three cabins, you are required to pay for your booking at least one week, seven days before your departure date. If you have booked three or more cabins, you must pay the full amount at least two months, sixty days before your departure date.

PASSENGER INFORMATION

We require the following information all passengers at least 24h before check-in: full name, date of birth, gender, nationality, passport number, Vietnam visa date of expiry, and contact number.

Any special dietary requirements or food allergies should be informed to us at least 2 days before your departure date.

CANCELLATION POLICY

Our cancellation policy is as follows:

• For cancellation of fewer than three cabins, there will be no charge if you cancel more than seven days before your departure. You will be charged 50% of your booking if you cancel between seven and fifteen days. If you cancel less than 7 days before your trip departs, you will be charged the total cost of your booking, In the event of a no-show, you will be charged the total cost of your booking.

• For cancellation of three or more cabins: if you cancel more than 60 days before your departure date you will not be charged. If you cancel between 31 and 60 days before your departure date you will be charged 50% of your total booking cost; between 15 and 30 days before your departure date you will be charged 75% of your total booking cost. You will be charged the total cost of your booking if you cancel less than 15 days before your trip departs or in the event of a no-show.

• For cancellation due to bad weather: you can’t use or use a part of service that you booked. If the cancellation is informed prior to the arrival date, you are informed and do not go to Ha Long Bay, you will be received fully refund. In case of the cancellation is informed on the arrival date before 12:00 noon, as you have arrived at our harbor and you are arranged a 4 or 5- star Hotel in Ha Long Bay, waiting for the trip on the following day, you will be also received fully refund. Besides, you use day trip of the following day only ( sharing boat, including entrance fee sightseeing fee as program and lunch), you will be charged USD 100/pax. If you have lunch on the Cruise before coming back to Ha Noi, you will be charged USD 70/pax. On the others hand, you are ready in Ha Long Bay and have lunch at restaurant before coming back to Ha Noi, you will be charged USD 50/ pax. In case, you booked 3D2N program and stay 1 night in Cruise, you will be charge as 2D1N program. If you booked 3D2N program and used service till from 14:00 pm to 17:00 pm of the second day, you will be charged 70% of 3D2N rate.

REFUND POLICY

We do not offer refunds for any services included the tour price. There will be no refunds or exchanges for any services in the tour that are not utilized; this includes meals, transportation, tours, and any other services included in our tours.

TRANSPORTATION

The cost of transportation, shuttle, limousine, bamboo boat etc., to Ha Long Bay is not included in our tour packages.

Unless otherwise agreed, clients are responsible for the timely transfer to and from the vessel when you arrange transfer services by yourself. In the event of a late arrival, the vessel is not obliged to delay departure. Should you arrive at the pier late, a tender service may be arranged at an extra charge to you. The tender service is subject to availability.

LIABILITY 

Venezia takes no responsibility for any loss or damage to any property, personal injury, death or dismemberment, or delay due to natural disaster, political actions, weather or causes beyond our control. Travel insurance and medical precautions are highly encouraged. Your travel insurance should provide coverage for personal accident, hospitalization, medical expenses, emergency evacuation, and personal liability. We advise all customers to obtain travel insurance before the time of booking.

SAFETY POLICY

We take the safety of our passengers very seriously. We have put special measures in place to ensure the security and safety of our passengers. All of our staff members are given intensive training in emergency preparation. Passenger safety briefings are made at the beginning of all of our cruises so that everyone aboard will be aware of what to do in an emergency. We provide safety equipment in every cabin as well as throughout the boat. Our staff and crew are committed to your safety. If you have any specific questions about our security and safety measures at Venezia, please contact us directly.